Refund policy

7-Day Return & Exchange Policy

We want you to feel comfortable and confident when shopping with GNR, that's why we offer a 7-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 7 days from the delivery date.

Return & Exchange Conditions

  • Items returned without authorization will not be accepted.
  • The time frame for return & exchange must not exceed 7 days from when the original order was received.
  • All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
  • When returning or exchanging items, customers must use a shipping method that has tracking. Returns or exchanges with no tracking will not be processed.

Please note: Do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Non-Refundable Items

  • Items that were worn or sent to you as Replacement/Exchange cannot be returned again.

Return/Exchange Process

  1. Step 1: Initiate your return/exchange
    • Email us at wamarior2d2@hotmail.com and let us know your order number. Our customer service representatives will determine eligibility for refunds or exchanges and then send you a "Return & Exchange" authorization.
  2. Step 2: Ship product back
    • Once approved, follow our instructions and ship the item within 3 working days. Use a tracked shipping method and signature confirmation if possible. If the item is shipped without tracking and gets lost, no refund will be issued.
  3. Step 3: Refund or exchange
    • Once we receive your return, we will inspect the item within 3–5 working days and then either issue a refund or send a replacement.

Refund Policy for Undeliverable Packages

If a package is deemed undeliverable by the carrier and returned to sender, the customer is responsible for paying the shipping fee to have it reshipped. We do not offer cancellation or refunds for undeliverable packages.

Undeliverable packages may occur due to reasons such as an incorrect shipping address, failed delivery attempts, or refusal to accept the package. It is the customer’s responsibility to ensure that the shipping address is accurate and that someone is available to receive the package during delivery attempts.

If a package is returned to us as undeliverable, we will contact the customer to inform them and provide instructions for reshipping. The customer must then pay the reshipping fee.